2021 Annual Report

Inspiring and building better lives and communities

Through these first 100 days, and all of 2021, I’ve seen a deeply ingrained culture where purpose, performance, teamwork, and a client-first mindset have come together to support our stakeholders, including our communities, teammates, clients, suppliers, and shareholders.

Purpose-built

Truist Financial Corporation is a purpose-driven financial services company committed to inspiring and building better lives and communities.

Consumer banking and wealth

Primarily regional

  • Premier banking
  • Retail banking
  • Small business
  • Wealth

National

  • Dealer finance
  • Mortgage
  • National consumer finance, services, and payments
  • Wealth

Corporate and commercial banking

Primarily regional

  • Commercial banking
  • Treasury solutions

National

  • Corporate and investment banking
  • Commercial real estate
  • Grandbridge: full-service commercial mortgage banking

Insurance holdings

National

  • Retail
  • Wholesale
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7th largest

commercial bank

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$541B

in assets

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~15MM

clients

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Purpose

To inspire and build better lives and communities

Mission

For clients

Provide distinctive, secure, and successful client experiences through touch and technology.

For teammates

Create an inclusive and energizing environment that empowers teammates to learn, grow, and have meaningful careers.

For stakeholders

Optimize long-term value for stakeholders through safe, sound, and ethical practices.

Values

Trustworthy

We serve with integrity.

Caring

Everyone and every moment matters.

One Team

Together, we can accomplish anything.

Success

When our clients win, we all win.

Happiness

Positive energy changes lives.

Our financial performance

We produced solid financial results, building a foundation for even stronger performance over time.

Living our purpose

By acting on our purpose, mission, and values, we unleash a force to create better results for our clients, teammates, and stakeholders that we believe is critical to our long-term success.

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$1.25B

First regional bank to issue a social bond

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22%

of small business loans under $1MM went to low- and moderate-income census tracts in 2021

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9MM

clients migrated to the new Truist digital banking experience

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$856MM

in direct capital commitments to renewable energy

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15.1%

ethnically diverse representation in senior leadership roles

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Better by care

Showing care is how we inspire and build better lives and communities. Every day, we have countless opportunities to touch people’s lives and make our communities better.

How we’re living our purpose of inspiring and building better lives and communities

From the story of a woman building an oasis in a day care desert to the work of a health clinic serving Atlanta’s most vulnerable, by taking care of the people who take care of others, Truist is delivering on our promise.

Truist Innovation & Technology Center

Our groundbreaking collaboration space is designed to continuously improve the client experience by accelerating innovation through direct client input combined with cutting-edge technology.

General information

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