2021 Annual Report
Inspiring and building better lives and communities
Purpose-built
Truist Financial Corporation is a purpose-driven financial services company committed to inspiring and building better lives and communities.
Consumer banking and wealth
Primarily regional
- Premier banking
- Retail banking
- Small business
- Wealth
National
- Dealer finance
- Mortgage
- National consumer finance, services, and payments
- Wealth
Corporate and commercial banking
Primarily regional
- Commercial banking
- Treasury solutions
National
- Corporate and investment banking
- Commercial real estate
- Grandbridge: full-service commercial mortgage banking
Insurance holdings
National
- Retail
- Wholesale
7th largest
commercial bank
$541B
in assets
~15MM
clients
Purpose
To inspire and build better lives and communities
Mission
For clients
Provide distinctive, secure, and successful client experiences through touch and technology.
For teammates
Create an inclusive and energizing environment that empowers teammates to learn, grow, and have meaningful careers.
For stakeholders
Optimize long-term value for stakeholders through safe, sound, and ethical practices.
Values
Trustworthy
We serve with integrity.
Caring
Everyone and every moment matters.
One Team
Together, we can accomplish anything.
Success
When our clients win, we all win.
Happiness
Positive energy changes lives.
Our financial performance
We produced solid financial results, building a foundation for even stronger performance over time.
Living our purpose
By acting on our purpose, mission, and values, we unleash a force to create better results for our clients, teammates, and stakeholders that we believe is critical to our long-term success.
$1.25B
First regional bank to issue a social bond
22%
of small business loans under $1MM went to low- and moderate-income census tracts in 2021
9MM
clients migrated to the new Truist digital banking experience
$856MM
in direct capital commitments to renewable energy
15.1%
ethnically diverse representation in senior leadership roles
Better by care
Showing care is how we inspire and build better lives and communities. Every day, we have countless opportunities to touch people’s lives and make our communities better.
How we’re living our purpose of inspiring and building better lives and communities
From the story of a woman building an oasis in a day care desert to the work of a health clinic serving Atlanta’s most vulnerable, by taking care of the people who take care of others, Truist is delivering on our promise.
Truist Innovation & Technology Center
Our groundbreaking collaboration space is designed to continuously improve the client experience by accelerating innovation through direct client input combined with cutting-edge technology.
General information
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